Terms and Conditions

You will be able to access most parts of this website without registering your details with us. We use guest checkout so you don't need to make an account on the website. All details about your purchase will be communicated through email and SMS to you. 

 

Placing an Order:

You will be able to place an order with us by ordering via our secure online checkout flow. We will send you the order acknowledgment by email, detailing the products you have ordered. Please note that we reserve the right to brand our products.

We may refuse to accept an order under the following circumstances:

a.) Where the products ordered are not available or defective

b.) If we did not obtain authorization for your payment from the payment gateway

c.) If you do not meet any eligibility criteria set out in our terms and conditions

d.) If the order is to be delivered to a pin code or location where our courier partners are unable to service.

Pricing:

All prices shown in the product pages include taxes. The appropriate rates will be set out in the specified pricing structure shown on the checkout page. 

Delivery:

We have tied up with several reputed courier companies, so your orders will be delivered right to your doorstep within 2 - 7 business days depending on where you live. All orders come in fully sealed packages to make sure that the products reach you in perfect condition.

We will initiate the shipment of your products within 24-48 hours of receiving the order under most circumstances. Our regular working hours are Monday to Saturday 10 am - 6 pm. We only process and dispatch orders during these hours. All delivery and dispatch timescales quoted on the website do not include weekends or other regional and national holidays. While we make every effort to deliver your order within the specified timeline, on occasion due to unforeseen circumstances we cannot always guarantee delivery in the said time, or accept liability for deliveries made outside this timeline.

We will deliver the products ordered by you to the address which you have provided as the delivery address when you place the order. If any of the details you have given us in your delivery address are incorrect, we shall not be liable for any items which may have not been received by you. Our courier partner will attempt the delivery 2 times and a call will be made to the registered phone number and you can let the delivery executive know a convenient time to deliver your order. You may specify a delivery address which is different from your billing address at the time of placing your order.

International delivery:

At the moment, we are unable to deliver internationally. 

Tracking your order:

We provide a tracking number on dispatch of your order so that you can track the progress of your delivery. You can also use the ‘Track my Shipment’ option on the website to check the status of your order once it has been shipped. If any issues arise with regards to your shipment, please contact us, so that we can assist you.

Order Cancellation:

In case you wish to cancel the order you have placed, you can cancel it within 24 hours of placing the order or before your order is dispatched (whichever event occurs first). The cancellation can be made contacting us at wegotyou@letstilt.com and indicating the order number along with the reason for cancellation. Your payment amount, if any, shall be transferred to the original mode of payment used while placing the order within 2-5 working days. If an order cancellation is required after the product is shipped, we will provide a refund after we receive your package from the courier partners at the facility.

Events beyond our Control:

Tilt cannot be held liable for any failure to deliver products, or any delayed delivery, or for any damaged or defective products delivered that is caused due to any event or circumstance beyond our reasonable control including, without limited to, strikes, lockdowns, and other industrial disputes, breakdown of systems or network access, floods, fire, explosion or accident and bad climate or weather. However, if such circumstances arise, do contact us and we will do our best to rectify the issue for you.

We may revise these terms and conditions at any time by updating this particular page.  We request you check this website from time to time to review the current terms and conditions. Any use of this website is subject to the user agreeing to the above Terms and Conditions.

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of India.