TERMS OF USE
Introduction:
You will be able to access most parts of this website without registering your details with us. A purchase can be made once you register your details such as Name, email ID, phone number and address which is essential for us to service your order.
Placing an Order:
You will be able to place an order with us by ordering via our secure online checkout flow. We will send you the order acknowledgment by email, detailing the products you have ordered. Please note that we reserve the right to brand our products.
We may refuse to accept an order under the following circumstances:
a.) Where the products ordered are not available or defective
b.) If we did not obtain authorization for your payment from the payment gateway
c.) If you do not meet any eligibility criteria set out in our terms and conditions
d.) If the order is to be delivered to a pin code or location where our courier partners are unable to service.
Order Acceptance Policy:
Your receipt of an electronic order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We may require additional verifications or information before accepting any order. Your order is not accepted until we send you shipping information for the order (or the accepted portion thereof). Notwithstanding the foregoing, you agree that, if we cancel all or a portion of your order or if we provide you less than the quantity you ordered, we will issue a credit to your bank account or store wallet in the form of coupon or cash for the amount charged for the cancelled portion or the quantity not provided.
Pricing:
All prices shown in the product pages include taxes. We will charge separately for other relevant charges such as COD or Gift-wrap charges, and the appropriate rates will be set out in the specified pricing structure shown on the checkout page.
Delivery:
We have tied up with several reputed courier companies, so your orders will be delivered right to your doorstep within 3 - 8 business days depending on where you live. All orders come in fully sealed packages to make sure that the products reach you in perfect condition.
We will initiate the shipment of your products within 24-48 hours of receiving the order under most circumstances. Our regular working hours are Monday to Saturday 10am - 6pm. We only process and dispatch orders during these hours. All delivery and dispatch timescales quoted on the website do not include weekends or other regional and national holidays. While we make every effort to deliver your order within the specified timeline, on occasion due to unforeseen circumstances we cannot always guarantee delivery in the said time, or accept liability for deliveries made outside this timeline.
We will deliver the products ordered by you to the address which you have provided as the delivery address when you place the order. If any of the details you have given us in your delivery address are incorrect, we shall not be liable for any items which may have not been received by you. Our courier partner will attempt the delivery 2 times and a call will be made to the registered phone number and you can let the delivery executive know a convenient time to deliver your order. You may specify a delivery address which is different from your billing address at the time of placing your order.
International delivery:
At the moment, we are unable to deliver internationally.
Tracking your order:
We provide a tracking number on dispatch of your order so that you can track the progress of your delivery. You can also use the ‘Track my Shipment’ option on the website to check the status of your order once it has been shipped. If any issues arise with regards to your shipment, please contact us, so that we can assist you.
Order Cancellation:
In case you wish to cancel the order you have placed, you can cancel it within 24 hours from placing the order. The cancellation can be made by logging into your account on our website and cancelling the order or contacting us at wegotyou@letstilt.com and indicating the order number along with the reason for cancellation. Your payment amount, if any, shall be transferred to the original mode of payment used while placing the order within 4-5 working days. If an order cancellation is required after the product is shipped, we will provide a refund after we receive your package from the courier partners at the facility.
Returns, replacements and refunds:
Tilt shall provide a replacement in case of a size or style issue or a refund for your first pair under the size satisfaction program within 7 days of receiving your order. Please note that this satisfaction guarantee only applies to your first purchase.
Refund - In the case that you are not happy with the product and wish to return the product(s) for a refund, please send us an email to wegotyou@letstilt.com mentioning your order number and reason for return. Refund requests are accepted within 7 days of you receiving the product. In case you opt for a replacement we will replace the item at no extra cost, provided that the request for replacement/return/refund of item is made within the stipulated time frame of 7 days of receiving the products. No returns, replacements or refunds will be allowed after the order is processed, except for the reasons given above.
Events beyond our Control:
Tilt cannot be held liable for any failure to deliver products, or any delay delivery or for any damaged or defective products delivered that is caused due to any event or circumstance beyond our reasonable control including, without limitation to strikes, lockdowns and other industrial disputes, breakdown of systems or network access, floods, fire, explosion or accident and bad climate or weather. However, if such circumstances arise, do contact us and we will do our best to rectify the issue for you.
We may revise these terms and conditions at any time by updating this particular page. We request you to check this website from time to time to review the current terms and conditions. Any use of this website is subject to the user agreeing to the above Terms and Conditions.
