RETURNS, REPLACEMENTS, AND REFUNDS
Tilt shall provide a replacement in case of a size issue or a refund for your first pair within 7 days of receiving your order. Please note there will be shipping charge applied for any replacement or refund.
We will be only replacing unworn, untried and unwashed pieces with your preferred size. Once the order is returned to us it goes through Quality Check and the replacement/refund is initiated only after the QC.
Please email wegotyou@letstilt.com with your order number or call us on +91 7400450683 to initiate this process.
Return For Replacement - To get a replacement or return an item, email us your Order Number and the reason for replacement or return. Only after receiving our confirmation for the return, we will initiate a reverse pickup for the products from your address. We will then arrange for the replacement of the desired items. We shall not be responsible for any items sent to us for return or replacement without our confirmation. Any requests for size replacements can only be made in 7 days of having received the product and is only valid for your first purchase/order.
For all subsequent underwear purchases, returns are accepted within 7 days of the product being delivered and only if the products are unopened, unwashed, not tried on, and in their original condition with packaging intact. After the products are returned and received at the facility and the products pass the quality check, the replacement package containing the replacement products will be shipped. This is will be applicable to all of our products.
Return For Refund - In the case that you are not happy with the product and wish to return the product(s) for a refund, please send us an email to wegotyou@letstilt.com mentioning your order number and reason for return. Returns are accepted within 7 days of you receiving the product if they are not tried on, unwashed, and in the original condition you received them with packaging intact. We will initiate a reverse pickup for the products that are needed to be returned, and after the products are received at the facility and the products pass the Quality Check, we will be initiating a refund for the products received.
Please note that the shipping charges already incurred on fulfilling the order would be deducted while we process the refund.
In case any, or all of the products returned by you do not pass our quality check i.e. they are deemed to have been tried, used, worn or washed even once; we will not be able to process a refund for the same.
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that the item may be damaged during transit or that the wrong item is delivered to you.
Damaged Products Received - In the case a damaged product(s) is delivered, please send us an email to wegotyou@letstilt.com with a few images of the products received. We will ship out a replacement to you or provide a refund to the same payment method used while placing the order after we receive the confirmation from your side.
Wrong Products Received - In the case a wrong product(s) is received, please send us an email to wegotyou@letstilt.com with a few images of the products received. We can either ship out the correct product(s) or pick up the wrongly delivered product and provide a refund into the same payment method used while placing the order.
In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement/return/refund of the item is made within the stipulated time frame of 7 days of receiving the products, except for availing a free replacement under the 100% satisfaction guarantee, where the time frame is 15 days. No returns, replacements, or refunds will be allowed after the order is processed, except for the reasons given above.
